Master Complexity with the Simple Art of Checklists
Reading Time: 3 minutesChecklists: A Buffer Against Human Error As a part-time National Park Service ranger at the Minuteman Missile National Historic Site, I lead public tours of a decommissioned Launch Control Facility. Two missile officers sat in a hardened capsule 31 feet under the ground and controlled 10 Minuteman missiles. As you can imagine, these were highly …