Hookmark is an app that enables you to link together all kinds of documents with easily applied unidirectional and bidirectional links. Its real value is that it works with almost any app, even many without a linking feature.
I frequently use it to link research material to a blog post idea template on a topic I’m planning to write a blog post about, link emails with tasks, etc. I described my use of Hookmark in my post, Unlock the Benefits of Linking with Hookmark: Save Time, Avoid Distraction & Work Efficiently.
Problems with License Validation
I’ve had Hookmark Pro installed on my Mac Studio for several months. On Monday, I downloaded the linking app Hookmark to my 14” MacBook Pro. To activate the Hookmark Pro features, I went to the Hookmark file in my software codes folder and found the email that contained my Hookmark Pro license number.
Instead of a license number to copy and paste into the app, it had a clickable website address. When I clicked on it, it opened in Safari and gave me an “invalid code” message. I tried activating the app several times with no luck.
Request for Support — Problem Solved Less than 20 Minutes Later
At 9:33 pm PST, I admitted defeat and wrote an email to Hookmark support describing the problem. I assumed I’d hear from support a day or two later.
To my surprise, I received a response that solved my problem less than 20 minutes later, at 9:49 pm, written by one of the co-developers of the app, Luc Beaudoin, Ph.D.
He explained that if I was attempting to click the link from a PDF of the original email (which I was), it likely wouldn’t work. I would need to click the link in the original email.
He went one step further by writing, “I have resent it to you just in case you can’t find it.” The app quickly activated when I clicked on the link in the original email.
CogSci Apps (Hookmark) Provides Exceptional Customer Support
I was, of course, surprised and amazed by this example of the exceptional level of support provided by CogSci Apps. Not only did they respond hours after business hours, but they also provided an original copy of the licensing email in case I needed it. Now that’s great customer service!
It’s unfortunately not always the case that great customer support accompanies a great app. In this case, it obviously does.
If you’ve considered purchasing and using Hookmark, consider the additional value you receive in great customer support.